Context The competitive non-household water market in England is now over a year old and is proving that the underlying processes are fundamentally stable for allowing customers to act on their ability to switch retailers, should they wish. There is still work to do and awareness continues to grow - but there's a strong foundation, for sure. There are challenges, though. Two major ones are the efficiency of communication between wholesalers and retailers (bilateral interactio

In January's The Water Report, the publication teamed up with CGI for a thought piece on bilateral interactions. I found it a good, interesting article: it describes the state of play objectively, draws on some diverse views and gives a good summary of the main issues. Basically, the authority we have come to expect from both sides, especially with CGI being the delivery partner for CMOS. But it is the premise of using CMOS as the basis of a central portal that I think needs