
Water Competition & Interoperability
Context The competitive non-household water market in England is now over a year old and is proving that the underlying processes are fundamentally stable for allowing customers to act on their ability to switch retailers, should they wish. There is still work to do and awareness continues to grow - but there's a strong foundation, for sure. There are challenges, though. Two major ones are the efficiency of communication between wholesalers and retailers (bilateral interactio