ADVICE

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What advice can we give? 

The service usually takes one of the following forms:

  1. Very short term guidance on addressing a specific data or process issue

  2. Regular input into a longer project or change initiative

  3. General 'retained' support and advice

Advice on specific data or process issues 

Typical engagements

These tend to be short-term in nature, mostly delivered on-site and with customer process teams. To use a utilities example, teams may be facing some challenges with getting through some of the more extended industry processes, like a new connection or a customer switch.

Typical engagement effort

Usually only requires 1-4 days, though with more complexity can take up to 2 weeks but seldom longer.

Can be done as a fixed price or 'time and materials' basis.

Regular input for projects and initiatives

Typical engagements

These tend to be longer-term in nature and can be on-site, remote or a mix of both.

For example, you may have a project and want to have some outside industry knowledge to complement your team, without having to bring someone in on a full-time basis.

Typical engagement effort

While the duration is dependent on the specific project, input of around 1 day a week is typical, with more support at key points as needed.  Usually done on a 'time and materials' basis.

Retained support

Typical engagements

This provides some flexibility for business teams to call on support as they need it, for example, while they are facing a specific but complex exception in an industry process. There is usually a process for urgent support but all requests get an initial substantial response within 24 hours, though some support will be iterative.

Typical engagement effort

Usually agreed as a level of support available to teams on a monthly basis, off-site. Can be fixed-term or on a recurring basis.

Brooke Suite

The King Centre

Main Road

Barleythorpe

Oakham

Rutland

LE15 7WD