ADVICE
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What advice can we give?
The service usually takes one of the following forms:
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Very short term guidance on addressing a specific data or process issue
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Regular input into a longer project or change initiative
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General 'retained' support and advice
Advice on specific data or process issues
Typical engagements
These tend to be short-term in nature, mostly delivered on-site and with customer process teams. To use a utilities example, teams may be facing some challenges with getting through some of the more extended industry processes, like a new connection or a customer switch.
Typical engagement effort
Usually only requires 1-4 days, though with more complexity can take up to 2 weeks but seldom longer.
Can be done as a fixed price or 'time and materials' basis.
Regular input for projects and initiatives
Typical engagements
These tend to be longer-term in nature and can be on-site, remote or a mix of both.
For example, you may have a project and want to have some outside industry knowledge to complement your team, without having to bring someone in on a full-time basis.
Typical engagement effort
While the duration is dependent on the specific project, input of around 1 day a week is typical, with more support at key points as needed. Usually done on a 'time and materials' basis.
Retained support
Typical engagements
This provides some flexibility for business teams to call on support as they need it, for example, while they are facing a specific but complex exception in an industry process. There is usually a process for urgent support but all requests get an initial substantial response within 24 hours, though some support will be iterative.
Typical engagement effort
Usually agreed as a level of support available to teams on a monthly basis, off-site. Can be fixed-term or on a recurring basis.